Complaints Procedure

As members of The Property Redress Scheme, we aim to provide the highest standard of service to all customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Mr Mark Armé (Director) and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Redress Scheme.

If you believe you have a complaint, please write in the first instance via registered post to:

Mark Armé, Director
River Lettings Ltd
16B Blakenhall Farm
Caldwell
Derbyshire
DE12 6RU

Your complaint will be acknowledged and investigated thoroughly. We aim to issue a formal response within 15 working days.

In the event that the final review fails to satisfy your complaint, you may refer the matter free of charge to The Property Redress Scheme. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.